ACCOUNT AND MEMBERSHIP INFO+-
Request to cancel
Minimum commitment terms must be met to process any cancellations. If within minimum term proof of relocation 30km or further or medical proof must be presented in order to commence the 30 day notice period. All memberships have a 30 day paid notice period, as outlined in your membership agreement terms and conditions.
How do I cancel my membership?
We’re sorry to hear you want to leave us, you may contact the Member Service Team to submit your request to cancel your membership. Please contact your Clubs location via the below contact information:
i. Cockburn – 08 6118 7249
ii. Canning Vale – 08 6118 7187
iii. Bibra Lake – 086118 7697
iv. Jandakot = 08 6118 7504Freezing your membership
A membership can be frozen if you are unable to use ROAR Active for a specific period of time, and instead of paying your normal monthly rates we reduce this to just a $4.95 a week holding fee whilst you are away. To freeze your membership, we would require notice prior to the freeze start date.
You may freeze for between two and twelve weeks at a time. ROAR Active will freeze free of charge if a member is sick, injured (medical proof will be required). For more information, please contact the member services team here.How much does a ROAR Active membership cost?
ROAR Active membership costs vary by location and the number of clubs you have access to. Membership options include pricing tiers for one specific ROAR Active location, please reach out to our Customer Service team here to find out more.
FACILITIES+-
How to book
Book using ROAR Active’s booking system here.
Feedback
With over 6 locations, and over 100 challenging and innovative Group Fitness classes, we try out best to service all your needs/wants. If there is something you want to tell us, please contact us here.
Day Pass for another location
If you are a member of another club you have the option of paying a $10 day pass.
Guest Pass
Non-members can use ROAR Active Facilities on a day pass for a cost of $30 for adults and $10 for Children. All non-members will be asked for a valid form of ID and to complete an exercise waiver prior to entry, and all Club Rules must be followed whilst using the gym. If a guest wants to use ROAR Active Facilities on a more frequent basis, it may be more cost effective to take out a membership; speak to reception for more information.
Personal Trainers
ROAR Actives personal trainers are some of the very best and are guaranteed to give you the results you want. If you have problems achieving your exercise goal’s then Personal Training is definitely the recommended solution. If you have questions on how Personal Training can benefit you, please feel free to speak to any Trainer directly, or alternatively contact them using the reception. Note that the PT’s are not employees or agents of ROAR Active, but are independent professionals.
Lockers
Lockers are provided to store your personal belongings in whilst training. Members must provide their own padlock; we recommend a combination lock, to avoid carrying a key around whilst using the gym. You are tired of having to lug the old gym bag to work each day, Permanent Lockers are available to hire (subject to availability). Please speak to reception to find out about locker availability at your club. For more information, please contact the member services team at reception.
GROUP FITNESS CLASSES+-
I forgot my ROAR Active username and/or password. What can I do?
You can click on the "FORGOT USERNAME AND/OR PASSWORD" links on roaractive.com or in the ROAR Active App. Please reach out to our Customer Service team here to find out more.
Booking a class
ROAR Active is famous for running the best and most creative studio timetable in the country. To secure a place on your favourite class we offer advanced booking through the Roar App. Members can book studio classes online 7 days in advance. The booking system will not allow a member to book onto classes that overlap each other. Please note that to ensure full attendance, we operate a "3 strikes" booking system, whereby three no-shows in any 30 day period will result in a one-week advance booking restriction; please always ensure you cancel your class booking no later than one hour in advance of the class time, if you are no longer able to attend. If a class is full you will be given the option to book onto a waiting list. Once you have been booked onto the waiting list you will receive an email to confirm. When a space becomes available you will be automatically moved into the class and notified via email up until an hour before the class start time. Once on the waiting list you are committing to attend and could be auto booked into the class up to 1 hour before the booking start time. If you decide you can no longer attend please remove yourself from the waiting. Participants booked into class should swipe in the club at least 5 minutes before class start time, with participants expected to arrive into class before the class start time. If a participant arrives late, the booking is automatically removed from the class and opened for other members at the class start time, if you do arrive late and there is a space still available.
HEALTH AND SAFETY+-
Where can I find my clubs health and safety plan?
Where required by local ordinance, Health and Safety plans are posted in club. For more details or to request a copy, please reach out to your club’s General Manager.
What are the COVID-19 exposure control measures at Equinox clubs?
Life has changed and ROAR Active is adapting. We’ve amended our business practices to reflect the times because putting an intense focus on safety is the most important thing we can do. Learn about the changes we have made on ROAR Active Standard page here.
FAQs
