FAQ Category: ACCOUNT AND MEMBERSHIP INFO

Minimum commitment terms must be met to process any cancellations. If within minimum term proof of relocation 30km or further or medical proof must be presented in order to commence the 30 day notice period. All memberships have a 30 day paid notice period, as outlined in your membership agreement terms and conditions.

We’re sorry to hear you want to leave us, you may contact the Member Service Team to submit your request to cancel your membership. Please contact your Clubs location via the below contact information:
i. Cockburn – 08 6118 7249
ii. Canning Vale – 08 6118 7187
iii. Bibra Lake – 086118 7697
iv. Jandakot = 08 6118 7504

A membership can be frozen if you are unable to use ROAR Active for a specific period of time, and instead of paying your normal monthly rates we reduce this to just a $4.95 a week holding fee whilst you are away. To freeze your membership, we would require notice prior to the freeze start date.
You may freeze for between two and twelve weeks at a time. ROAR Active will freeze free of charge if a member is sick, injured (medical proof will be required). For more information, please contact the member services team here.

ROAR Active membership costs vary by location and the number of clubs you have access to. Membership options include pricing tiers for one specific ROAR Active location, please reach out to our Customer Service team here to find out more.